Below are some frequently asked questions and answers about our products. If you need specific help or

your question isn’t answered here, you should head to our forums. You can also read our

Terms of Service and Support Policy here.

Visit our donation form at We accept donations thru credit card, debit card, and other online payment systems.
Our funds are raised through private contributors, 1smileatatime is an independent Charitable cause that relies solely on our donors for funding, your support is absolutely crucial to 1smileatatime’s ability to provide assistance to civilians all around the world. Raising private funds ensures our financial independence which enables us to operate independently and to respond at a moment's notice to the most urgent emergencies. The funding we receive from our donors allows us to operate independently and in-line with our principles of neutrality, transparency and accountability.

We do accept donations from corporates, but only if there is no potential ‘conflict of interest’. 1smileatatime does not accept contributions from corporates / industries and their respective corporate foundations whose core activities may be in direct conflict with the goals of the humanitarian work of our charitable cause, or in any way limit 1smileatatime’s ability to provide humanitarian assistance.
1smileatatime responds in situations of crises such as natural disasters ( floods, earthquakes, cyclones) and manmade disasters (War torn regions).
Your donation will directly support our charitable cause of helping civilians all around the world, our first project is in Syria where we are helping those who are affected by the ongoing crisis. We are trying to do our part by providing Jacket/Sleeping-bags to the persons rendered homeless. We have partnered up with PCRF (The Palestine Children's Relief Fund) to help in the distribution of the Jacket/Sleeping-bags along with other aid to the affected persons.
1smileatatime is transparent about its costs. You are free to check our accounts by visiting our website. Accounts and programs are audited regularly and we follow strict guidelines. Our finances are maintained at all times. Our Motto is 1 smile at a time… for every donation you make, you get to see the person in need, you have helped, its not just another static, or number of a spreadsheet, as per the traditional models of the past, here you see directly the person(s) you have helped.
We send communications material (eg: email newsletters) every quarter to our donors.

These provide updates on program activities and share with you success stories from the projects which your donations support.
1smileatatime works with registered charity therefore, your contribution may be tax-deductible. Please check with your tax adviser to find out more.
If you chose the PayPal option when completing your donation to 1smileatatime online, it will show “PayPal*” If you have any questions about your donation or would like to cancel a recurring payment, contact us at
Yes. Our Payment Gateway uses Secure Sockets Layer technology to encrypt all data submitted to and from our donations web page. SSL renders donors’ personal information, including credit card information, unreadable to any outsiders. SSL is supported by all major web browsers, including Microsoft Internet Explorer and Mozilla Firefox. (To find out if your browser is connected to a secure transaction server, look for a locked gold padlock in the lower right-hand corner of your IE or Firefox browser.) Additionally, your personal information will be stored on the Payment Gateway servers, which are heavily guarded, both physically and electronically. To further shield your credit card numbers, The Payment Gateway encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. While on a secure page, such as our giving form, the lock icon on the bottom of your web browser becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of your information, not just the sensitive information like a credit card number, is restricted. Only the employees who need the information to perform a specific job (for example, our donation officers) are granted access to personally identifiable information. Furthermore, all employees who handle membership information are kept up-to-date on our security and privacy practices. And they are well aware of the importance we place on privacy, and what they can do to ensure our supporters' information is protected.
For all donation, you will receive an email confirmation within a few minutes of donating and within 15 days, you will also receive a tax receipt on the email address provided.
Yes, on our donations web page, you can schedule a monthly or yearly gift to 1smileatatime . In fact, we would appreciate it! Monthly giving to 1smileatatime is simply the best investment you can make – it’s the most effective and manageable way to bring 1smileatatime and support our efforts in the distribution of the Jacket/Sleeping-bags along with other aid to the affected persons.
Yes, but we only accept donations in U.S. dollars. Foreign donors giving in US dollars (i.e. via credit card) will receive a mailed acknowledgement from 1smileatatime. These contributions are tax-deductible in the US. You need to consult your tax advisor in your individual country to determine if it is tax deductible there.
Please contact us within 2 days from the date of you donation if you identify an error in the amount of payment or to report unauthorized usage of your credit or debit card. We are available to take you call at +1 (916) 273-3324 or email us at:
1smileatatime premium items are used exclusively as thank-you gifts in select fundraising appeals and are not currently available for sale.
We are committed to protecting your personal information with us. We respect and value every one of our supporters. As per our privacy policy, we don’t share your details externally. We do want to share the reality of our work with you. When you give us your details, you agree to receiving information about our work, and your support. For more details, please do read our Privacy Policy.
Our projects operate in very sensitive areas, and we take the privacy of the individual helped very seriously. Therefore it is not possible to visit our projects in person. However, detailed information about our projects, including photographs and first-person accounts by staff and partners, can be found on our website.

Other sites that are no sensitive will be marked and you are most welcome to come visit and take part in what we are doing at that site.
We’re here to help! Visit our Contact Us page to submit your question online or call us to speak with someone directly.

Contact or call us at +1 (916) 273-3324