Your privacy is important to us and we are committed to protecting it. We want to assure you that we have the protection of your privacy at the forefront of our minds and hence have created this privacy policy to explain our practices in relation to our website URL By visiting or registering with you agree to the practices detailed in this Privacy Policy.

What information do we collect?
The information we collect depends on how you use our website. We collect four types of information:
(a) data that is automatically collected from all visitors to our website;
(b) personal data that visitors voluntarily submit on registration so that we can provide you with a service;
(c) personal data that individuals submit when registering a charity or community group on; and
(d) financial data that visitors voluntarily submit to pay a membership fee or make a donation.

Personal information collected when you visit our website
We will only collect your contact details with your consent and this will be done by you by filling out a form.  The only information we gather during general browsing is from standard server logs.  These include your IP (Internet Protocol) address, domain name, browser type, operating system, and information such as the web site that referred you to us, the files you downloaded, the pages you visit, and the dates/times of those visits. Our website uses Google Analytics Demographics and Interest Reporting to collect information about your age, gender and interests

Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. Text), address, interests, and similar information. If you register for a newsletter, give us feedback, join a blog, apply for a job, register as a volunteer, register for an event or make a donation, etc. you will be asked to provide such information. If you are purchasing something on the web, you may be asked to provide your credit card details.

When you register with us as a supporter (e.g. to make a monthly donation) we collect: your title, your first and last name, your email address and your password.

Personal information submitted when you donate
When you make a one-time donation using our website we collect: your first and last name and your email address.

When you make a card payment for your one-time donation your credit or debit card details (including card type, card number and expiry date) are only collected by our third party payment provider (e.g. PayPal). We always ensure any payment providers we work with have appropriate data protection policies.
We do not store your credit or debit card details.

To make a monthly donation using our website you must register as a supporter and personal information is collected during registration as mentioned above. We also collect the following additional information when you set up your monthly donation: your bank account name, your bank sort-code and your bank account number.

If you choose to claim a Tax Exemption on your donation we will also collect: your declaration of tax status and your home address.

You may choose to remain anonymous when you make a donation and we will not disclose your name on any public section of the website. You will still need to provide us with your personal details so that we can process your donation and, if applicable, your Tax Exemption.

1smile and marketing activities
1smile manages communications with members, prospective members and customers according to its privacy policy. We respect individuals’ choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:

  • Remind you of your membership renewal or warn you of the upcoming expiry of membership benefits
  • Provide you with updated information about our services or special promotions
  • Provide you with other information about other services which you may have an interest in some of this information is necessary as part of our communication about the 1smileatatime program and is sent to all members. However, if you are receiving promotional information from 1smileatatime and do not wish to receive this information any longer, you may remove your name from our list. Please allow 28 working days for this request to be processed.

Display Advertising Policy
To improve customer satisfaction, we have implemented Google Analytics Demographics and Interest Reporting to understand our user preferences. Through this we will only track the visitors demographic information such as age, gender and interests with Google Analytics.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?
A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control.

These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Our website uses cookies for some of its features. Cookies let you interact faster and more easily with websites you’ve visited before. That’s because, when you first visit a website, it stores little bits of information, like your login details, so when you return later, it remembers you.

What do we do with the information that we collect?
Any and all information collected at our websites will be kept strictly confidential and will not be sold, reused, rented, leased, loaned, traded, or otherwise disclosed to a third party.  Any information you give on this site will be handled with the utmost care, and will not be used in ways to which you have not consented. All our mailers will have an unsubscribe button and if you are concerned you can also contact us at, if you wish to inform us of a change of contact details or if you want us to stop contacting you. We do not request or store sensitive information from our visitors, such as credit card details.

Access to personal information: 1smileatatime will, at the request of an individual, provide the individual with access to all personal information which 1smileatatime holds, and 1smileatatime will, at the request of the individual to whom the information relates, make appropriate corrections, deletions or additions to ensure that the information is accurate, relevant, up-to-date, and complete. At the request of the individual, 1smileatatime will delete all information related to that person. If you have any concerns about our privacy practices, please contact us at +1 (916) 273-3324  or

Any personal information that you provide to us will be used only for the following purposes:
– To administer donations made (and to make claims for Tax Exemptions);
– To provide information or services to you as requested by you.
– To let you know about information and services from 1smileatatime in which you may be interested.
– For internal review.
– To evaluate the website and work to improve it. We do not link any of the anonymous technical data collected automatically when you visit with any personal data that you may provide to us; and to send you short emails from time to time containing important information about our service, and newsletters with tips, stories and competitions. You may opt out of receiving this information when you make a donation. You will also always be given the option to unsubscribe from these emails when you receive them, and you may do so at any time.

Disclosing your information
We may also be obliged to make operational, personal or financial data accessible for compliance or legal reasons:
(a) to employees or operational partners of to deal with any accounts or services provided to you;
(b) to other organisations involved in the processing of donations (such as PayPal); and
(c) where we are required to do so by law.

Storing and protecting your information
Any information that you send to us via is encrypted (scrambled). We use industry standard security technology which protects your data from interception and misuse by third parties whilst it is being sent over the internet. Whenever we receive information from you, we store it on a secure server, only accessible to authorised personnel. Although we make every effort to create a secure environment for transmission of your personal information, we cannot guarantee the safety of any information you transmit online.

It is your responsibility to keep your password secure at all times to avoid unauthorised use of your account.

For operational reasons, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (the EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our service providers (such as payment processors). Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing. will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Third party websites
This Privacy Policy only applies to Our website may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We keep this Privacy Policy under review. Any updates we may make to it will be posted on this page. Please check periodically for any changes to this Privacy Policy.

If you have any comments or queries concerning our website, this Privacy Policy or services, please email us at